‘Purchaser’ means any person or company who supplies their credit/debit card details for the purpose of acquiring goods via the Internet.

‘Company’ means H2options at PO Box 1189, Norfolk, NR13 4WW. Telephone: 01603 713606.

‘Goods’ means any items offered for sale on this web site.

Returns

Any defects, incorrect or short delivery must be notified to the Company by the Purchaser within seven (7) days of delivery otherwise the Company will accept no responsibility. The carriage costs incurred for returning goods will be the customers responsibility. Any goods returned for the purposes of refund must, where the goods are not stated to be faulty, be in re-saleable condition, this also applies to the original packaging. The Purchaser shall, unless otherwise stated, be responsible for the cost of outward and return carriage and insurance of all goods returned. The returned goods shall be at the responsibility of the Purchaser until actual receipt of the goods by the Company. The onus of proof of safe delivery shall rest with the Purchaser. Any goods returned due to defect, subsequently found to have no defect will incur a charge of 25% of the goods value or a minimum of £50 plus return shipping to the Purchaser.

Refunds

Refunds will be made in full, less a handling charge equal to 10% (ten percent) or a minimum of £10 of the total value of the goods returned. Refunds will only be made directly to the purchaser’s account by means of electronic banking in all cases without exception.